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Vagas Analyst  Senior

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-Trabajando.com.br -> 2 anúncios


Lisboa, Lisboa (pt)

arvato CRM Solutions

Anunciado no site Trabajando.com.br - ? Build strong, lasting relationships with your clients, colleagues and senior management ? Share Overall Job Purpose As the QA Coach you will be responsible for the alignment and Quality SLA success for all products as well as any future workflows that may be introduced. You will be responsible for taking ownership of the Quality Forward Project for T&S which includes coordinating action plans involving the Quality Team and Operational key players. As Quality Coach you will be responsible for managing the success of the Product Knowledge Test process, provide the Client with continuous feedback on trends, tool, process improvement as well as Policy Enhancement. Duties and Responsibilities ? Owner of Quality Forward Project ? Manage refresher sessions for agents ? Conduct team level error analysis ? Provide coaching sessions for QAs ? Ensure no re-occurring error trends ? Quality Calibration alignment @ 90 post appeal (KRK & DUB) ? Follow up on RCA action plans ? Proactively highlight areas of risk and failure and escalate to the appropriate channels to ensure timely resolution of issues ? Provide inputs on risks for new projects ? Identify Best Practices from a domain perspective across industry and adopt best in class metrics to processes in-house ? Innovate within the Line of Business to ensure all processes and standards across the Line of Business is consistent ? Identify and address learning needs in the team ? Ensure assigned study material is revised ? Conduct weekly team updates including Quality awareness ? Responsible for QA calibrations and alignment between KRK & Dublin sites ? Build strong, lasting relationships with your clients, colleagues and senior management ? Share knowledge and support colleagues to build the right culture

Vagas de Quality Analyst Coach (m/f)


Lisboa, Lisboa (pt)

arvato CRM Solutions

Anunciado no site Trabajando.com.br - ? Build strong, lasting relationships with your clients, colleagues and senior management ? Share Overall Job Purpose As the QA Coach you will be responsible for the alignment and Quality SLA success for all products as well as any future workflows that may be introduced. You will be responsible for taking ownership of the Quality Forward Project for T&S which includes coordinating action plans involving the Quality Team and Operational key players. As Quality Coach you will be responsible for managing the success of the Product Knowledge Test process, provide the Client with continuous feedback on trends, tool, process improvement as well as Policy Enhancement. Duties and Responsibilities ? Owner of Quality Forward Project ? Manage refresher sessions for agents ? Conduct team level error analysis ? Provide coaching sessions for QAs ? Ensure no re-occurring error trends ? Quality Calibration alignment @ 90 post appeal (KRK & DUB) ? Follow up on RCA action plans ? Proactively highlight areas of risk and failure and escalate to the appropriate channels to ensure timely resolution of issues ? Provide inputs on risks for new projects ? Identify Best Practices from a domain perspective across industry and adopt best in class metrics to processes in-house ? Innovate within the Line of Business to ensure all processes and standards across the Line of Business is consistent ? Identify and address learning needs in the team ? Ensure assigned study material is revised ? Conduct weekly team updates including Quality awareness ? Responsible for QA calibrations and alignment between KRK & Dublin sites ? Build strong, lasting relationships with your clients, colleagues and senior management ? Share knowledge and support colleagues to build the right culture

Vagas de Quality Analyst Coach (m/f)

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Os anúncios acima são o resultado da busca por:

Vagas de Emprego Analyst Senior

  Avaliação: 3.0 de 5
baseado em 1 interações.


Overall Job Purpose As the QA Coach you will be responsible for the alignment and Quality SLA success for all products as well as any future workflows that may be introduced. You will be responsible for taking ownership of the Quality Forward Project for T&S which includes coordinating action plans involving the Quality Team and Operational key players. As Quality Coach you will be responsible for managing the success of the Product Knowledge Test process, provide the Client with continuous feedback on trends, tool, process improvement as well as Policy Enhancement. Duties and Responsibilities ? Owner of Quality Forward Project ? Manage refresher sessions for agents ? Conduct team level error analysis ? Provide coaching sessions for QAs ? Ensure no re-occurring error trends ? Quality Calibration alignment @ 90 post appeal (KRK & DUB) ? Follow up on RCA action plans ? Proactively highlight areas of risk and failure and escalate to the appropriate channels to ensure timely resolution of issues ? Provide inputs on risks for new projects ? Identify Best Practices from a domain perspective across industry and adopt best in class metrics to processes in-house ? Innovate within the Line of Business to ensure all processes and standards across the Line of Business is consistent ? Identify and address learning needs in the team ? Ensure assigned study material is revised ?...