Anunciado no site TuriJobs - Sou uma empresa: HOTELCAREERAs Reservations Sales Agent, you will work with trend data to respond Sou uma empresa: HOTELCAREERAs Reservations Sales Agent, you will work with trend data to respond to Guest and customer enquiries so to develop strong relationships and maximize revenue opportunities. What will I be doing? Specifically, you will be responsible for performing the following tasks to the highest standards Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times Ensure bookings are properly entered into system, are guaranteed and no show charges/late cancellation charges are applied where appropriate Produce quotations and written confirmation to all clients Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue Requisitos : What are we looking for? A Reservations Sales Agent serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with others Team Members. To successfully fulfill this role, you should maintain the attitude, behaviours, skills and values that follow: Good organizational and administration skills Positive attitude and good communication skills Commitment to delivering a high level of customer service Confident telephone manner High level of IT skills Excellent grooming standards Demonstrated previous experience working in customer related fields within Hotel /leisure sector Knowledge of English language (at least intermediate level) Fluent Polish It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the hotel property management systems Demonstrated previous experience working in Reservations/Front Office/Sales field within the hotel/leisure sector What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Anunciado no site TuriJobs - maximize sales revenue/margin from cruise bookings, certificate redemptionï¿½s through conversion, upgrades Sou uma empresa: ICE Travel PortugalWho We Are: International Cruise & Excursions, Inc. (?ICE? for short) is dedicated to providing branded travel, leisure, and lifestyle products to consumers (over 55 million each year). The ICE slogan reads "Powered by Innovation," and we mean it! Our ongoing entrepreneurial spirit and overwhelmingly talented employees encourage a friendly, successful work environment ? and that?s what sets us apart. With over 2,500 employees worldwide, we?re always looking to expand our ICE team with career-focused leaders who are committed to exceeding expectations. We currently have over 200 team members in our Portugal location, and are looking to expand! Our office in Albufeira provides world-class training and all of the resources and tools necessary for success. In addition, you will enjoy our great reward incentives that celebrate the outstanding work our team members do each and every day. It doesn?t stop there! We also offer exclusive travel rates for our team members and their family and friends, and the opportunity to work in our extraordinary environment. Position Purpose: To maximize sales revenue/margin from cruise bookings, certificate redemptionï¿½s through conversion, upgrades and strategic supplier selection. To answer and action all incoming calls within agreed service levels in a professional manner as effectively and efficiently as possible. To provide exceptional levels of service to ensure customer loyalty and satisfaction across all ICE Brands. Internal Contacts: Inbound Sales & Service Supervisor, Marketing Team, Commercial Team, IT/Product Support Teams. External Contacts: Travel Suppliers; Business Partners Requisitos : ESSENTIAL DUTIES 1) Handle all inbound calls within the agreed service levels. 2) To meet & exceed all conversion/margin/volume targets for cruise. 3) To achieve productive time target by working effectively. 4) Proper documentation of all actions in the required systems. 5) To always identify the best margin opportunities on all calls, focusing on upgrade opportunities and selection of the most profitable sailings/suppliers. 6) To maximize all opportunities by booking travel, add on products with every reservation. 7) To work closely with your supervisor/TL, finding ideas to increase overall margin/reservations. 8) To provide customer service to existing bookings; changes, questions, cancellations, admin. 9) To be flexible with working hours to ensure service levels are met. 10) To be responsible for creating, tracking & following QUALIFICATIONS/EDUCATION - MINIMUM DESIRABLE Fluency in Finnish is mandatory to perform this position Preference for fluency in English Preference for experience as a Travel Consultant Preference for experience and knowledge on cruise products, tours and packages Permanent Work contract including paid training Base salary (x 14 months) + food allowance + commission Private heath insurance 7h30/day, 5 days/week SKILLS/KNOWLEDGE REQUIRED Excellent geographical/holiday destination knowledge Knowledge of the cruise suppliers and the destinations served by each. Experienced knowledge of travel booking engines (CCS, DTS, AMADEUS) Excellent presentation skills in small and large group settings Experienced with web based applications and Windows computer system Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast paced environment Ability to manage sensitive and critical client information Excellent verbal and written communication skills Problem solving and decision making skills
Anunciado no site TuriJobs - website, so selling/upselling are very important (50 is customer service and 50 is sales).Requisitos : The Sou uma empresa: Blu Selection PortugalDo you have a passion for the travel and tourism industry? Do you like traveling when everything goes the way it should? You can have an impact on making travelers´ journeys a success! Do you want to work for the worldwide known Travel Agency Expedia? We are looking for dynamic people like you who are open to a new experience abroad. To start your career could be challenging but not when you are in the right company. You are working for a company which takes care of you and made up of a team from 82 countries. Are you ready to make an experience abroad in a multicultural environment? Lisbon is waiting for you and has a lot to offer. Part of your daily activities will be: Delivering an outstanding customer experience at every single opportunity, as a result of your commitment, passion and dedication to excellence, via phone and email. Creating opportunities and value for employees, clients, customers, communities, and shareholders; Placing orders from customers on the online shopping website, so selling/upselling are very important (50 is customer service and 50 is sales).Requisitos : The Profile. The company is recruiting on soft skills, regardless of your field of studies ? they will train you on every aspect of the job. Are you customer service oriented, have good communication skills, pro-active and a team player? Then they might have an opportunity for you to join them! ? You have a fluent level of Finnish and an advanced level of English ? You are looking for a job opportunity abroad ? You are travel addicted ? You are motivated and committed to your work ? You have excellent communication and listening skills ? You are a team player and willing to work with many other nationalities